Terms & Conditions

Terms & Conditions


Economy delivery is available FREE on orders over £75 to UK Mainland, certain postcodes and Highlands & Islands will carry a shipping surcharge, please contact us prior to purchase

Unfortunately, some larger items carry an additional charge. This will be detailed when making your selection of delivery or collection prior to placing your order.

All deliveries require a signature. If an attempted delivery fails and no instruction left for the driver a card will be left with a number to ring to arrange a further free delivery. Please provide us with instructions if a neighbour can accept the delivery.

If you have any questions regarding delivery, please call or email.

Accepting Deliveries.

Items can be dispatched by 3 methods.

1. Royal Mail Recorded Delivery, a signature will be required, and is only used for small items.

2. All deliveries must be checked upon delivery before a signature is provided as acceptance of goods in perfect condition. Any damage should be noted.

3. Pallets (i.e filters and quarantines etc) are delivered via Pallet Delivery on an economy 2-3 day service. The pallet must be checked prior to providing a signature as no claim can be made in the event damages. Signing for this as unchecked is not acceptable.

In the event of damages, these must be noted with the driver, and reported to ourselves with in 24 hours. Pictures of the damage can be emailed to [email protected]

Eatern Products Terms and Conditions

1. All goods remain the property of Eastern Products (Signgb Ltd) until paid for in full.

2. All goods carry manufactures guarantee and warranties. A valid receipt must accompany any returns in the event of a claim under the manufacturers guarantee. Returns will be made at the customers expense.

3. Damages, shortages or faulty goods should be notified within 24 hrs. Pictures of damages are needed in the event of an insurance claim

4. Damaged goods may be repaired or replaced at Signgb's discretion.

5. Please call or email with details of returns before sending.

6. RETURNS: Eastern Products will accept the return or exchange of a non customised product in a new and unused condition, it must be in its original packaging for a full refund and be returned within 7 days. Returns allowed for any other reason will be subject to a restocking fee equal to 20% of the purchase amount. Shipping costs cannot be refunded. Business to business sales are excluded from any returns policy and all sales are final. Software sales are final and not supplied on a trial basis. Machines cannot be returned for a refund once used.

Returns are accepted up to (7) days from delivery. We recommend recorded signed for or a courier service is used.

IMPORTANT NOTE: this does not in any way affect your statutory rights.

7. English law applies on all transactions.

8. Signgb Ltd denies any liability for any consequential loss or damaged or faulty items, delay in despatch or delays by carriers.

9. Photographs and dimensions included are for guidance purpose only.

10. Eastern Products (Signgb Ltd) reserves the right to change prices and specifications of all products without notification.

11. Manufacturers Specifications are to be used as a guide only and do not form any basis of the contract.